Turn Every Customer Interaction Into a Great Experience
Deliver faster, smarter, and more personalized service your customers will love.Supercharge your team with powerful tools that turn every interaction into an opportunity.Unlock real-time insights to anticipate needs and exceed expectations at every step.Drive loyalty, boost conversions, and grow your business with experiences that truly stand out.
Who Is Customer Advisory?
The Advisory Team is a non-billable resource for all solution led SAMs and their customers. Our Customer Advisors are experts in a variety of products including Commerce, MBI, Marketo Measure, Marketo Engage, AEM, Analytics, Target, and Workfront. We are able to cover a wide range of topics such as technical questions, onboarding, optimizations, education, best practices, and strategy.
Core Planning Pillars :
Vision
Strategy
Tactics
Invest in people development​ - to retain and grow our expertise
Protect the base - keep customers healthy by driving measurable, positive outcomes
Build the foundation for scale - that proactively supports SAMs and customers
Grow the digital maturity model - to mature customers through their lifecycle with process and tooling
Solution Pages
CSC+C Product Group
Commerce
D&J
Marketo Measure
CSC+C Product Group
D&J
Data and Activation
IPG Program
These offerings are intended for our most at-risk customers who need in-depth, hands-on work that extends beyond the scope of Customer Advisory and exceeds the average hours and complexity of the standard Partner Investment allotment.
Typical hours depends on Offering Types requested
See details above for more information on each Offering Type