The Advisory team is here to identify how SAMs can best support their customers to be most successful. Our goal is to help drive strategic and technical adoption of the Adobe Experience Manager solution.
Advisors are multi-touch attribution and AEM experts who can share their knowledge of AEM with customers through limited engagements or identify what the customer needs based on their current understanding, usage, and setup of the solution. Depending on what the Business or Technical Advisory team determines from each customer case, we will either work with the SAM and customer directly or guide the SAM on what steps should be taken and what additional resources may be necessary.
Available offerings that can help to your customer
#Sites #Assets #EDS
Getting Started with AEM - Implementation Onboarding
The ‘Getting Started with AEM’ is an Onboarding Engagement meant to be used at the beginning of an implementation to guide customers toward technical readiness
Clear Path- Specific Issue
The ‘Clear Path - Specific Issue’ should be used when your pre or post launch AEM customer is running into specific challenge with their AEM implementation and has been scoped out by support, running into continued challenges with support, needs additional white glove investigation and guidance. Applies to Cloud only. Customer should have exhausted help with Support.
Clear Path - Wellness Review Lite Review-Content
The 'Clear Path - Wellness Lite Review-Content' should be used for content review process to ensure that it aligns with best practices for user/group engagement and workflow. This review will also provide recommendations and outline the next steps for improvement
Clear Path - Wellness Review
The 'Clear Path - Wellness Review' should be used when your Adobe Experience Manager Sites and Assets customer are running into general challenges with their AEM implementation and doesn't know where to turn and needs a review of their implementation.
AEM Implementation Launch Success Pathway
The 'AEM Implementation Launch Success Pathway aims to provide proactive engagement by assigning CTA starting from the onboarding journey to the go-live stage. CTAs are available for check-in calls during the implementation journey and provide expert consultations to alleviate challenges and ensure a successful Adobe Experience Manager site launch.
Pre-Launch Checklist
The ‘Pre-Launch Checklist’ engagement provides information on essential checks to customers and partners to help them plan and execute a successful Adobe Experience Manager site launch.
The objective of an AEM Launch checklist engagement is to review best practices, and configuration to ensure a successful launch.
#CrossProducts
AEM-Commerce CIF Integration
The 'Getting Started with AEM commerce via CIF'is an Onboarding Engagement meant to be used at the beginning of an implementation for the purpose of guiding customers toward technical readiness for both solutions.
#CrossProducts
AEM Asset & Workfront Integration Play
The 'Getting Started with AEM Assets & Workfront'is an onboarding engagement meant to be used at the beginning of an implementation to guide customers toward technical readiness for both solutions. Also, play will help to existing customers for value realization.
#Onboarding
AEM Marketing Forms Onboarding
The ‘AEM Marketing Forms Onboarding’ provides new AEM Marketing Forms customers an introduction to enablement, features and resources to make the most of their new solution.
New Relic Overview
The ‘New Relic Overview’ engagement provides an overview of New Relic key concepts and performance monitoring through the APM & Services dashboard.